We are so confident that you will enjoy making and eating your bakeit freefrom product that we offer a no quibble refund of the full cost of your kit, or a replacement kit of your choice if you are unhappy with it for any reason. However, this is apart from any issues that may have arisen with Royal Mail deliveries, which are outside our control and would need to be taken up directly with them.

Our address is 3 Park Street, Ampthill, Bedfordshire, MK45 2LR, but we do not require you to return anything you are unhappy with.

Simply get in touch with us at and let us know why you are unhappy (we will send you a quick survey form to help). Will either refund your payment in full or send you a replacement kit, including free postage, as you prefer.

Our customer’s satisfaction is very important to us and it is also vital to us to have an excellent reputation so we will do all we can to ensure your bakeit freefrom experience is a positive and pleasant one. Please help us to put things right where we have given any cause to make you unhappy.

NB: bakeit freefrom reserve the right to refuse sales.